FREQUENTLY ASKED QUESTIONS

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.

Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service. To install and use the IPTV, you need the following: High-speed Internet connection (recommended or higher) at least 6 Mbps. If you go have less than 15 Mbps, you will need to hardwire your box to the router/modem and will only be able to run 1 device.

Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 20 Mbps is the minimum requirement. http://www.speedtest.net

Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home. Often traveling? Take the IPTV, and watch your favorite programs on the go or at the temporary destination.

Yes, you can buy and use IPTV if you do not qualify for a satellite TV service. Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 20 Mbps or higher.

First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time. You are allowed up to 3 devices but you must let us know you are running more than 1 device so we can issue your service for multiple.

Yes. Our service is available worldwide to everyone.

You are allowed up to 3 devices but you must let us know you are running more than 1 device so we can issue your service for multiple.

Pay with your Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees.

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.Example: David subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received February 2nd at 00:10 AM. David subscription is starting to be active from February 2nd 00:10 AM for next 3 months.

Check if you entered your activation details correctly. – Check your network connection, reboot your router and device, and then try again. – If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. – Your Internet needs to be minimum 20 Mbps. – Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems) – Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. – Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. – Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices. – Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk – Try uninstalling and reinstalling your app/program, your activation will not be lost.

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service.Please use the guidelines below before reporting a channel:– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.– Is this happening on all channels? If it is, you need to check on your end.– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

Sometimes you may experience buffering due to low internet speed or high internet traffic.Cause:The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try againThe second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.Resolution:Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.If not possible, try moving the box closer to the router.Change your WI-FI channel. To avoid interference with nearby devices.If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used. MY M3U LINK IS NOT WORKING? If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.Contact us if the link does not work on your PC after troubleshooting.

Did you give us the correct MAC address? -Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect. – Is your Internet speed at the recommended minimum— 20 Mbps for HD channels—or higher? – Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can. – Are your device’s specs powerful enough to effortlessly handle live HD streaming? – If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator? – If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device? – If you’re using a MAG box have you tried restarting your device? – If you’re using an Android device/MAG box have you tried logging out then factory resetting your device? – Have you double-checked the server portals we sent you in the activation e-mail?

All orders are activated normally within the hour but can take up to 24 hours. ACTIVATION HOURS ARE 9am – 9pm EST. Orders placed after 8pm EST may or may not be activated until the following day. How to Install TV Streaming Now

1. Pay for your subscription on this website for the number of device lines you wish to purchase b. Download both links (maybe put the links here) c. After downloading, to access your live tv with a guide, you will sign in to the M-TV Pro Guide (Mayfair Guide Pro) with the usernames and passwords issued. 2. The TV Streaming Now app will allow you the same access channels as the M-TV Pro Guide but doesn’t have the guide. Sometimes the guide is taken down for +/- 1 hour for maintenance, so by using the TV Streaming Now app, it will allow you to still have live tv when the guide is being maintained. 3. If you already own a fire stick or android device with the TV Streaming Now apps loaded onto it, then you will not need to download the links provided. The only requirement is to sign up for service and we will issue you a username and password when you purchase your line(s). 4. You must have Android 5.1 or higher to run TV Streaming Now service. 5. We suggest using an antenna to get your local news/weather channels.

There is maintenance to be done with streaming live tv 1. Make sure your device has at least 2.5 gb of clear unused device space for the apps to have room to work 2. Make sure internet speed is minimum 20 mb for one stream 3. Make sure you clear the cache on the app at least daily. To clear cache, go to Settings, Apps, find Fraction TV and select it, hit clear cache and OK. 4. Unplug device and modem/router and let them sit for five minutes then restart both every other day.

1. Check your speed for at least 20mb per stream 2. Clear cache for APK app. To clear cache: Go to settings, Apps, find the app (after you’ve downloaded it) which will be bright blue and hit OK. Then hit clear cache. 3. Make sure you dont have a vpn (virtual private network) turned on for unlimited accounts 4. Restart app 5. Restart device after a five minute unplug break 6. Restart modem/router after five minute unplug break 7. Freezing will happen if your internet service is below 20mb, if your wifi router is far from device, if you have a low end device. 8. Have you restarted device and router? Have you checked that your device doesn’t have any system updates pending? 9. Some ISPs throttle peer to peer iptv connections, in which case a vpn service would fix but you can test Fraction on your phone network and if you get no freezing here then you know you are being throttled. VPN should be set to a USA location.

The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home?Disconnect them all and try again. The second and more logical reason is that you are using Wi-Fi, it doesn’t matter how fast your internet is…Wi-Fi as whole is slow and unreliable. it just is…. You should avoid using it when possible. Resolution: 1. As a first step, reboot your router and app / device. I know this sound simple but it does actually work! 2. Directly connect to your router using an Ethernet cable or to a power line adaptor. If not possible, try moving your wifi router closer to your box. Press the guide/EPG button to load the EPG. Also, once you go into the Live TV box hit those 3 dots in the top right hand corner. Hit refresh guide and then go back and do refresh channels

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